Shipping Policy for Coolratii

Effective from: 6th January 2025

At Coolratii, we are dedicated to providing our customers with a smooth and reliable shipping experience. This Shipping Policy outlines the shipping methods, processing times, shipping fees, and delivery information to ensure transparency and clarity regarding your order.

By making a purchase, you agree to the terms set forth in this policy.

1. Shipping Methods

We offer a variety of shipping options to meet your needs:

  • Standard Shipping:

    • Estimated delivery time: 5-7 business days
    • Available for domestic orders within the United States.

  • Expedited Shipping:

    • Estimated delivery time: 2-3 business days
    • For faster delivery within the U.S.

  • International Shipping:

    • We currently offer international shipping to select countries. Shipping times and costs will vary based on the destination.

2. Shipping Fees

  • Domestic Orders (within the United States):

    • Standard Shipping: Free on orders over $100; otherwise, a flat fee of $5.99 applies.
    • Expedited Shipping: Flat rate of $15.99 for orders within the U.S.

  • International Orders:

    • Shipping costs for international orders are calculated based on the destination country. These charges will be displayed during checkout before you complete your purchase.

3. Order Processing Times

  • Order Processing:

    • All orders are processed within 1-2 business days of receiving the order. Processing times may be longer during peak shopping seasons (such as holidays or promotions).

  • Business Days:

    • Our business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed the following business day.

  • Order Confirmation:

    • Once your order is confirmed, you will receive an email with your order details and an estimated delivery date.

4. Shipping Restrictions

  • P.O. Boxes:

    • We do not ship to P.O. Box addresses for certain shipping methods (e.g., Expedited Shipping). Please provide a physical address when placing your order.

  • Shipping to International Destinations:

    • International customers are responsible for any customs duties, taxes, and other charges that may apply in the destination country. These charges are not included in the shipping fees and are determined by the customs office of the destination.

  • Undeliverable Packages:

    • If a package is returned to us due to an incorrect address or failure to claim it, we may charge additional fees for reshipment.

5. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email to monitor the status of your shipment. Please use the tracking number to track your package through the carrier’s website.

  • If there is an issue with your shipment (e.g., delays, missing packages), please contact our customer service team as soon as possible for assistance.

6. Lost or Damaged Items

  • Lost Packages:
    • If your package is lost in transit, we will work with the carrier to resolve the issue. If the package is deemed lost, we will either issue a replacement or a refund, depending on the situation.
  • Damaged Items:
    • If your items arrive damaged, please notify us within 5 days of receiving your order. We may request photographs of the damaged items for verification and to process a replacement or refund.

7. Delivery Times

  • Domestic Delivery:

    • Depending on your location, domestic orders should arrive within 5-7 business days for Standard Shipping and 2-3 business days for Expedited Shipping.

  • International Delivery:

    • International orders may take 7-21 business days to arrive, depending on the destination country and customs processing times. Shipping delays may occur due to factors beyond our control, such as customs clearance and local postal service delays.

8. Shipping Address

  • Correct Address:
    • Please double-check your shipping address before placing your order. We are not responsible for delays or lost packages due to incorrect address information.
  • Address Changes:
    • If you need to update your shipping address after placing an order, please contact our customer service team as quickly as possible. If the order has already been shipped, we may not be able to make changes to the shipping address.

9. Contact Us

If you have any questions regarding shipping, tracking, or any issues with your order, feel free to contact us: