Payment Policy for Coolratii

Effective from: 6th January 2025

At Coolratii, we strive to provide you with a seamless and secure shopping experience. This Payment Policy outlines the payment methods accepted, the payment process, and terms related to purchasing from our website coolratii.com. By making a purchase, you agree to the terms set forth in this policy.

1. Accepted Payment Methods

We accept the following payment methods to provide you with a variety of options:

  • Credit and Debit Cards:

    • Visa
    • MasterCard
    • American Express
    • Discover
    • JCB

  • PayPal:

    • You can also use your PayPal account to make purchases securely.

  • Apple Pay:

    • For customers using Apple devices, we offer Apple Pay as a convenient payment option.

  • Google Pay:

    • Google Pay is available for Android users as a secure and easy way to pay.

  • Bank Transfers (if applicable):

    • We may also accept direct bank transfers for large orders. Please contact us at info@coolratii.com for more information.

  • Gift Cards:

    • We accept Coolratii gift cards for payment. If you have received a gift card, you can redeem it at checkout.

2. Payment Processing

  • Secure Payments:

    • We ensure that all payments made through our website are secure. We use industry-standard SSL encryption to protect your sensitive information, including credit card details, during the payment process.

  • Payment Authorization:

    • After placing your order, your payment will be authorized, and the transaction will be processed. If the payment is approved, your order will be confirmed, and you will receive an order confirmation email. In the case of payment failure, we will notify you immediately so you can attempt the transaction again.

  • Currency:

    • All payments are processed in USD (United States Dollar). If you are shopping internationally, please note that exchange rates may apply, depending on your payment provider and location.

3. Payment Terms

  • Billing Information:

    • By making a purchase on our website, you agree to provide accurate and complete billing information. This includes your name, address, phone number, and payment details. Incorrect or incomplete information may result in a delay in processing your order.

  • Order Confirmation:

    • After successful payment processing, you will receive an order confirmation email with your order details. Please review this email carefully and notify us immediately of any discrepancies.

  • Payment Declines:

    • If your payment is declined by your credit card provider or payment gateway, we may request you to update your payment information. Orders will only be shipped once payment has been successfully processed.

4. Taxes and Fees

  • Sales Tax:

    • Sales tax will be applied to your order based on the shipping address and applicable tax laws. The total sales tax will be calculated during the checkout process.

  • International Orders:

    • For international orders, customs duties, taxes, and fees may apply and are the responsibility of the customer. These charges are determined by the destination country’s customs office.

  • Shipping Fees:

    • Shipping fees are separate from the product price and will be displayed at checkout. These fees will vary based on your location and shipping method.

5. Payment Errors

In case of any issues with payment processing, such as errors in charging the amount or technical glitches, we will work quickly to resolve the matter. Please contact our customer support at info@coolratii.com if you encounter any problems with payment.

6. Security of Your Payment Information

At Coolratii, we prioritize the security of your personal and payment information. We implement advanced encryption technologies and work with trusted payment processors to ensure your data remains protected throughout the transaction process. Your credit card details are never stored by us.

7. Refunds and Cancellations

  • Refunds:

    • If you cancel your order or if it is returned, we will process a refund according to our Refund and Return Policy. Refunds are typically issued to the original payment method, and processing times may vary based on the payment provider.

  • Order Cancellations:

    • You may request to cancel your order if it has not yet been processed or shipped. Please contact our customer service team as soon as possible to initiate a cancellation.

8. Contact Us

If you have any questions about our Payment Policy or need assistance with making a payment, please feel free to contact us: