Refund and Return Policy
Effective Date: February 24, 2025

At CoolRatii, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund and return policy below.

1. Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • Products must be unused, in their original condition, and in the original packaging.
  • Proof of purchase (receipt or order confirmation) is required for all returns.
  • Certain items, such as personalized or final-sale products, are not eligible for return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us – Email us at info@coolratii.com or call (507) 206-3308 to request a return authorization.
  2. Pack Your Item – Securely package the item, including all accessories, manuals, and the original packaging.
  3. Ship the Item – Send the package to our return address (provided upon approval). Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days to your original payment method.
  • Shipping fees are non-refundable unless the return is due to our error or a defective product.

4. Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange, please contact us within 7 days of receiving your order.

5. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable software or digital products
  • Items marked as Final Sale

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  1. Check your bank account or payment method.
  2. Contact your credit card company, as processing times may vary.
  3. If the issue persists, contact us at info@coolratii.com.

7. Contact Information

For any questions or assistance with returns and refunds, please contact:

CoolRatii
📍 Address: 947 21st St SE, Rochester, Minnesota (MN)
📞 Phone: (507) 206-3308
📧 Email: info@coolratii.com
🌐 Website: https://coolratii.com/

We appreciate your business and aim to provide the best service possible!