Sales Policy
Effective Date: February 24, 2025

At CoolRatii, we are committed to providing our customers with high-quality products and excellent service. This Sales Policy outlines the terms and conditions of purchasing from our website https://coolratii.com/.

1. Order Process

  • All orders must be placed through our website or by contacting us directly.
  • Once an order is placed, you will receive an order confirmation via email.
  • We reserve the right to cancel or refuse any order due to errors, stock unavailability, or suspected fraudulent activity.

2. Pricing and Payment

  • All prices listed on our website are in U.S. dollars (USD) and are subject to change without notice.
  • We accept major credit/debit cards, PayPal, and other secure payment methods.
  • Full payment must be received before processing and shipping your order.

3. Shipping and Delivery

  • We offer standard and expedited shipping options within the United States.
  • Estimated delivery times vary based on location and shipping method chosen at checkout.
  • Shipping fees are calculated at checkout and are non-refundable unless due to our error.
  • We are not responsible for shipping delays caused by carriers, weather, or other unforeseen circumstances.

4. Order Modifications and Cancellations

  • You may request an order modification or cancellation within 24 hours of placing your order by contacting us at info@coolratii.com.
  • Orders that have already been shipped cannot be canceled.

5. Product Availability

  • Product availability is subject to change, and we do not guarantee that items will always be in stock.
  • If an item becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.

6. Warranty and Defective Products

  • Some products may come with a manufacturer’s warranty. Please check product details for specific warranty information.
  • If you receive a defective or damaged product, please contact us within 7 days of receiving your order for a replacement or refund.

7. Returns and Refunds

  • Please refer to our Refund and Return Policy for details on returning items.
  • Shipping fees are non-refundable unless the return is due to our error.

8. Fraud Prevention

  • We take fraud prevention seriously and may require additional verification for high-value orders.
  • Any fraudulent transactions will be reported to the authorities.

9. Limitation of Liability

  • CoolRatii is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products.
  • Our liability is limited to the purchase price of the item in question.

10. Contact Information

For any questions or concerns regarding our Sales Policy, please contact:

CoolRatii
📍 Address: 947 21st St SE, Rochester, Minnesota (MN)
📞 Phone: (507) 206-3308
📧 Email: info@coolratii.com
🌐 Website: https://coolratii.com/

By purchasing from CoolRatii, you agree to the terms outlined in this Sales Policy. We reserve the right to update this policy at any time.